Refund & Cancellation Policy

1. Non-Refundable Digital Performance Policy

Under Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU) and the Dutch Civil Code (Burgerlijk Wetboek Boek 7, Artikel 46d), the statutory 14-day right of withdrawal does not apply to digital services and digital content where performance has begun with the consumer’s prior express consent and acknowledgment of loss of withdrawal rights.

When purchasing an Exhibition Placement or Placement Tier Boost on WatchRank, the digital advertising service is performed immediately upon successful card authorization. The timepiece is instantly indexed, published on the global concourse, broadcast via our real-time telemetry systems, and assigned its mathematical ranking.

2. Dynamic Ranks & Dethronement

The nature of WatchRank is an active, real-time status concourse. If your watch is overtaken or displaced in ranking by another collector’s subsequent placement sponsorship, this constitutes the intended core mechanic of the dynamic directory and does not entitle the advertiser to a refund, chargeback, or credit.

3. Dispute Resolution & Customer Support Workflow

We are committed to delivering white-glove support to collectors and boutique dealers. If you experience technical failures (such as double-charging by a payment gateway or image rendering defects), please contact our dedicated resolution team before initiating a financial dispute:

1. Email Support: Send an inquiry with your Stripe checkout session ID or transaction receipt to support@watchrank.com.
2. Investigation: Our technical operations team in Amsterdam will audit the underlying immutable Stripe event ledger within 24 business hours.
3. Remedy: In verified cases of technical error or billing malfunction, we will promptly issue a direct merchant refund or correct the showcase placement.